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Cisco Unified Contact Center Test Assessment sample questions Cisco Unified Contact Center Test Assessment sample questions

Cisco Unified Contact Center Test Assessment

Topics covered

  • CISCO UCCE Enterprise CTI: iMocha’s CISCO UCC test gauges candidate’s knowledge of Computer Telephony Integration Server for integrating CTI applications to Contact center Enterprise  

  • CISCO Unified ICM Solution: CISCO Unified Contact Center test enables you to assess candidates based on their understanding of Inteligent Contact Management solution which can blend multiple communication channels 
  • CISCO Unified Customer Voice Portal: CISCO UCC test checks candidate’s understanding of CISCO Unified Customer Voice Portal that provides IP based automated customer self-service and call routing 
  • Media Routing Peripheral Gateway: The pre-hire test assesses knowledge of routing media requests of different types such as email
  • Web callback
  • and so on 
  • CISCO Unified IP IVR Systems: The CISCO UCC test evaluates candidate’s understanding of Interactive Voice Response to simplify business process integration
  • increases flexibility
  • and improves efficiency in network hosting
  • Test Duration: 20 minutes
  • No. of Questions: 10
You can customize this test by
  • difficulty level
    Setting difficulty level of test

    Choose easy, medium or hard questions from our skill libraries to assess candidates of different experience levels.

  • multiple skills
    Combining multiple skills into one test

    Add multiple skills in a single test to create an effective assessment. Assess multiple skills together.

  • add your own questions
    Adding your own questions to the test

    Add, edit or bulk upload your own coding questions, MCQ, whiteboarding questions & more...

  • tailor-made test
    Requesting a tailor-made test

    Get a tailored assessment created with the help of our subject matter experts to ensure effective screening.

Start hiring job-fit candidates using this assessment
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About Cisco Unified Contact Center Test Assessment

CISCO Unified Contact Center helps in delivering highly secure, virtual, and customer interaction management solutions for many agents. CISCO Unified Contact Center provides sophisticated call routing and comprehensive contact management capabilities, E-mail, Web chat, and social media integration. 
 
CISCO Unified Contact Center test is specially designed to check the application, productivity, and management skills of a CISCO Unified Contact Center engineer – as per Industry Standards. Our CISCO Unified Contact Center skilled test is created and validated by Subject Matter Experts.

CISCO Unified Contact Center Test enables employers and recruiters to identify potential hires by evaluating working skills and job readiness. For this reason, the emphasis is laid upon evaluating the knowledge of applied skills gained through real work experience, rather than theoretical knowledge. Using powerful reporting, you will have a detailed analysis of test results to help you make better decisions and predict candidate and employee success. 
 
The CISCO Unified Contact Center test is designed considering EEOC guidelines. It will help you assess & hire diverse talent without any bias.  

The CISCO Unified Contact Center test may contain MCQ's (Multiple Choice Questions), MAQ's (Multiple Answer Questions), Fill in the Blanks, Descriptive, Whiteboard Questions, Audio / Video Questions, AI-LogicBox, Coding Simulations, True or False Questions, etc.

This Cisco Unified Contact Center Test Assessment is useful for hiring

  • CISCO Contact Center IVR
  • CISCO Unified Contact Center Engineer
  • CISCO Engineer