ITIL (Information Technology Infrastructure Library)

Topics covered

• IT Service Continuity Plan: iMocha’s ITIL test online helps recruiters and hiring managers to evaluate candidate’s understanding about IT service continuity management which plans for incident prevention
• prediction
• and management
• Service Desk: This test assesses a candidate’s knowledge about service desk within the ITIL framework which provides single point of contact between the service provider and the users
• Release Management Process: Our ITIL skills test helps in evaluating candidate’s understanding about release management process which consists of planning
• designing
• scheduling
• testing
• deploying
• and controlling software releases
• Service Capacity Management: Our test helps to assess a candidate’s proficiency in service capacity management which consists of the service designs
• plans
• and processes that ensure sufficient resources working at a time
• Configuration Management Plan: This test evaluates candidate’s knowledge about configuration management plan in ITIL which helps to establish and maintain consistency of a product's performance
• Problem Management: iMocha’s ITIL assessment helps in assessment of candidate’s understanding about problem management in ITIL which is process of identifying and dealing with the causes of disaster on an IT service
• Capacity Management: Our test evaluates candidate’s proficiency in capacity management in ITIL framework which ensures a business is optimized in potential activities and production output
• IT Financial Management: This ITIL skills test helps in assessment of candidate’s knowledge about financial management for IT services which includes funding to design
• develop and deliver services effectively 

• Test Duration: 20 minutes
• No. of Questions: 20