imocha logo
Online Telephone Etiquette Test sample questions Online Telephone Etiquette Test sample questions

Online Telephone Etiquette Test

Topics covered

  • Telephone etiquette: iMocha’s online telephone etiquette test helps recruiters and hiring managers to evaluate candidate’s understanding about communication rules or etiquette for telephonic conversation
  • Test Duration: 15 minutes
  • No. of Questions: 10
You can customize this test by
  • difficulty level
    Setting difficulty level of test

    Choose easy, medium or hard questions from our skill libraries to assess candidates of different experience levels.

  • multiple skills
    Combining multiple skills into one test

    Add multiple skills in a single test to create an effective assessment. Assess multiple skills together.

  • add your own questions
    Adding your own questions to the test

    Add, edit or bulk upload your own coding questions, MCQ, whiteboarding questions & more...

  • tailor-made test
    Requesting a tailor-made test

    Get a tailored assessment created with the help of our subject matter experts to ensure effective screening.

Start hiring job-fit candidates using this assessment
Trusted by leading brands worldwide
Interview Mocha - Altran-logo
Interview Mocha - Capgemini-logo
Interview Mocha - Avaya-logo
Interview Mocha - Hexaware-logo
Interview Mocha - Neilsen-logo

“Siemens needed an employee review metric that was based on pure data, making it simpler for the hiring managers to evaluate their team. At the same time, we wanted the employees to be able to show case their domain knowledge and skills without the fear of any biases affecting their review process.”

Ajay Garg, Associate Manager, Siemens

“We are very excited about the AI EnglishPro. Assessing Business English is always a challenge with simple grammar assessments and in-person interviews. We have been using the beta version of the business English proficiency test and are quite impressed with its ability to accurately evaluate the English proficiency skills using AI. We look forward to using it for all our future hires.”

Hexaware Technologies
Start inviting candidates in the next 2 minutes
Related Skills

About Online Telephone Etiquette Test

Telephone etiquette involves the way you use manners to represent yourself and your business to customers via telephone communication. This includes the way you greet a customer, your body language, tone of voice, word choice, listening skills and how you close a call.

Telephone etiquette skill test helps to hire managers and recruiters to find the best suitable candidate by assessing communication skills over a telephone or a mobile phone. Telephone etiquette test questions are designed & validated by Subject Matter Experts (SME) to assess and hire a telephone worker as per the industry standards.

Telephone Etiquette skill test helps to screen the candidates who possess traits as follows:

  • Good listening skills and politeness
  • Charismatic, Creative and have a strong sense of humor
  • Good communication skills
  • Good people and social skills

Telephone etiquette test contains the latest & quality set of scenario-based questions to assess the operating experience of the candidate. Telephone etiquette test may contain MCQs (Multiple Choice Questions), MAQs (Multiple Answer Questions), Fill in the Blanks, Whiteboard Questions, Audio / Video Questions, Logic Box (AI-based Pseudo-Coding Platform), Coding Simulators, True or False Questions, etc.

This Online Telephone Etiquette Test is useful for hiring

  • Telephone Operator
  • Workplace Receptionist
  • Telephone etiquette Consultant