About Telemarketing Test Assessments
Telemarketing agents generate leads and sales using the telephone. They interact with potential clients and existing clients on a regular basis to maintain and increase sales turnover. They are also referred to as ‘inside sales’.
KEY SKILLS REQUIRED:
- COMPREHENSION [READING AND ORAL] - Verbal Ability and Verbal Reasoning
- GOOD COMMUNICATION - Verbal Ability and Verbal Reasoning
- MUST BE DATA DRIVEN - Logical Reasoning
- HAS ABILITY TO UNDERSTAND OWN COMPANY's PRODUCT OFFERING AND PRODUCT's DIFFERENTIATION FROM COMPETITION - Verbal Reasoning, Logical Reasoning
- ARTICULATE ENOUGH TO CONVINCE BUYERS OF VALUE IN PRODUCT/SERVICE BEING SOLD - Verbal Ability, Logical Reasoning
- HAS ABILITY TO SOLVE PROBLEMS - Quantitative Aptitude
VERBAL ABILITY
Verbal ability is essential because grammar and vocabulary is a prerequisite for good spoken and written English.
VERBAL REASONING
Reading comprehension indicates an ability to comprehend and reason with the concepts on a written page.
QUANTITATIVE APTITUDE
Quantitative ability will indicate analytical thinking and problem-solving ability.
LOGICAL REASONING
Logical Reasoning is assessed through
- Statement/Conclusion
- Cause /Effect and
- Statement/Fact questions
These questions will indicate the quality of deductive reasoning and inductive reasoning which contribute to Critical thinking ability.
The telemarketing test may contain MCQ's (Multiple Choice Questions), MAQ's (Multiple Answer Questions), Fill in the Blank, Descriptive, Whiteboard Questions, Audio / Video Questions, True or False.
